[Resolved] Redbus — ticket booked for wrong date and no help from customer care

Pavani Gunti

from Devarkonda, Telangana

Address:	Bangalore, Karnataka
Website:	Red bus website

I want to book ticket for 14th April and but ticket got booked for wrong date and not able to adjust to the actual date.i immediately called customer care for help but no luck. pls solve it and am not able to cancel ticket as well. I lost 1000 for this. this is not fair for a company like urs. There should be a way to solve this issue from your side. You can't just wash your hands saying that manage bookings is not available.

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May 11, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Apr 07, 2018

Updated by Pavani Gunti Hi,

I want to book ticket for 14th April and but ticket got booked for wrong date i.e., 7th April and not able to adjust to the actual date.i immediately called customer care for help but no luck. pls solve it and am not able to cancel ticket as well. I lost 1000 for this. this is not fair for a company like urs. There should be a way to solve this issue from your side. You can't just wash your hands saying that manage bookings is not available.

Regards,

Pavani

Verified Support

Apr 07, 2018

Red Bus Customer Care's response Dear Pavani,

Greetings from redBus!

Ticket - TM[protected]

As per our logs, the ticket is booked for today date ie[protected] and same has been confirmed from our end.

Thank you for contacting us.
Team redBus.