[Resolved] Redbus — Ticket Cancel But Money Not Return in Account.

Sk.Shalu

from Guntur, Andhra Pradesh

Dec 23, 2021

Address:

Guntur

This is Shaik Subhani I have Complaint Rise To the red bus why Because My Ticket Is Cancel but Amount Not Creadited.
TicketDetails:-
Ticket No:TQC[protected],
Service Code/Name:CPT - MBXR/4530,

Name Age Category Gender Seat No.
SUBHANI SK 22 ADULT MALE 22

+1 photos

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Jan 25, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Dec 23, 2021

Updated by Sk.Shalu Money is not Refound

Verified Support

Dec 25, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Verified Support

Mar 08, 2022

Red Bus Customer Care's response Dear Subhani,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TQC[protected].

As we discussed during our phone conversation, we are equally concerned about the delay in the refund and hence we checked with our payment gateway for the same.

We are happy to inform you that the amount has been refunded to the original source of payment used by you. A screenshot of the refund initiation from our end has also been attached for your reference.

As per the standard banking procedure, the amount should have been refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below are the refund details:
Refunded Amount: Rs. 382/
Initiated on: 11/11/2021
Source: Original mode of payment
If you do not receive this amount within the expected time, please reach out to the Bank's customer care team.

Stay safe, stay healthy!

Your redBuddy