[Resolved] Redbus — ticket cancellation amount not refunded even after a fortnight

 
1 Review
 archi2924 on Mar 8, 2018
Your ticket has been cancelled successfully and we have initiated the process to refund rs 902.5 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tm3q57099365
From: bangalore
To: guntur
Date of journey: 25/02/2018
Travels: limoliner
Bus type: volvo b11r multiaxle semisleeper auto trans. (2+2)
Boarding time: 06:15 pm
No of seats: 1
Seat number: 1

This was the message received 15 days ago. Even after complaining nothing seems to progress
Complaint marked as Resolved Apr 20, 2018

Complaint Status


[Mar 08, 2018] Red Bus customer support has been notified about the posted complaint.
Verified Support
Red Bus Customer Care's response, Mar 09, 2018
Hi Archana,

Greetings from redBus!!!

We regret the inconvenience caused. We had initiated refund from our end on Feb 23rd 2018. However because of technical glitch refund was not credited back to your account. We have initiated refund again on March 9th 2018. It will be credited back to payment source in 7 bank working days. Kindly wait as per the time line shared.

Thanks,
Team redBus
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    Redbus - ticket cancellation amount not refunded even after a fortnight