[Resolved]  Redbus — Ticket cancellation amount rs.2121 not refunded yet

4 tickets booked and cancelled for the journey date 17th Sep 2022 on 16th Sep 2022 evening. The cancellation amount rs.2121 has not been refunded yet.
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Nov 1, 2022
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2022
Red Bus Customer Care's response
Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
Verified Support
Oct 01, 2022
Red Bus Customer Care's response
Dear Latha,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TRAD38166696.

We can imagine how troublesome the experience must have been due to the unexpected cancellation of the bus.

We are happy to share that Sri Renganathan Travels has agreed to refund the entire ticket amount back to the source account.

As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below are the refund details:
Refunded Amount: Rs. 2121.8/-
Initiated on: 16/09/2022
Source: Original mode of payment
If you do not receive this amount within the expected time, please reach out to the bank customer care team.

Stay safe, stay healthy!
Your redBuddy
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