[Resolved]  Redbus — ticket cancellation money not refunded

I booked my bus ticket by redbus (Ticket number (Tin): tn8x44339679 from pune to kudal for dated 31 aug 2019 that tckt amount was 1400/- rs. And cancelled it by bus operator
On 30 aug bus operator call & says bus had an accident & bus was cancelled refund initiated in 4-5 days

But my problem is that still i have not received that refund amount in my bank account.
Pls solve this issue asap