[Resolved]  Redbus — Ticket cancellation trouble

Address:	BANGALORE ibibo Group Pvt. Ltd Indiqube Leela Galleria, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No:
Website:	www.redbus.in

Hello
I was trying to cancel the ticket booked for 5th June 2022 ie. today on 10:35 PM for Jaysingpur to Pune.
I was not able to access the required pages of Redbus in between 10:00 AM to 10:35 AM.
As there was no refund is provided if we cancel the ticket after 10:35 AM i was not supposed to get the refund.

To make the at least 50% refund i was trying to cancel the ticket so that other needy person can travel in place of me. But due to continuous failures in cancellation specially during this time between 10:00 am to 10:30 AM, i was not able to cancel the ticket.

Very disappointing. I was associated with Redbus since very longer. this was not expected. When i called redbus & tried to connect the customer care executive then it has taken almost 20 mins and after 3 calls it got connected.

When i connected to the customer care executive they are keep asking the proofs against this activity which is strange but true.

I will not go for Redbus booking in futurre to avoid these issues

Thanks in advance.

BR
Datta