[Resolved] Redbus — ticket cancelled

[Resolved] Redbus — ticket cancelled

A Ankush3490 from Bhawanigarh, Punjab

Sir My booking with redbus was made well in advance from manali to jammu with ticket number TM7S13618673 dated 6.7.18 and time 17:30. But a call from concerned bus officials received near about 15:00 hrs and they said that bus is out of order and it will not run and didn't provide any alternative. Then i called customer care redbus about our booking and asked them to provide any alternative...but customer care didn't provide any alternative bus for same day.. Then we searched the bus from redbus and then booked the another bus with ticket number TM[protected]. If we can book another bus from redbus, then why they can't provide any alternative.. One more thing, for previous booking i paid 3600 and for next one i have to pay 5250... Also till now i Haven't received any message regarding refund of cancelled bus ticket.. Also you are requested to pay me the difference amount of both tickets i.e[protected] =1650. Regards Ankush Was this information helpful? No (0) Yes (0)
Aug 23, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jul 23, 2018 Red Bus Customer Care's response Dear Ankush, Greetings from redBus.in! Ticket ID : TM7S13618673 We would like to inform you that the bus cancellation may happen due to unforeseen reasons as mentioned in our terms and conditions. Also, the refund for the above ticket has been initiated back to source account on July 07, 2018 and the same should have reflected by now. We request you to get in touch with the support team of your bank and share the ARN mentioned below for further assistance. ARN :[protected] We thank you for your co-operation. Regards, Team redBus.
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