[Resolved] Redbus — Ticket cost not refunded due to error by Travel Company

Jonejsph

Address:	Chennai, Tamil Nadu, 600041
Website:	www.redbus.com

On 3 March 2017, i booked a bus from Chennai to Banglore.

The bus was supposed to be at 9:40 PM in my Boarding Point.

the bus guys called me at 9:45 PM and told me to come to another boarding point, when i refused they told me they will drive the slowly and i can board at any of the boarding point.

When i raised it with RedBus they told me to wait in the same point and they will arrange another bus. I told them i cannot wait i will book another ticket in the later time.

when asked for a refund the travel guys told to get from REDBUS. When asked redbus for the refund they closed the support ticket saying they are sorry. when i asked why they closed they say the bus guys and another customer says the bus operated flawlessly so they won't refund as it was my fault.

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Apr 11, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2017

Red Bus Customer Care's response Hi Jone,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.