Dear Team,
Maharashtra government announced on friday that all ladies will get 50% discount for msrtc buses permanently. But today when i book the ticket for me and wife from red bus they charge the full ticket for my wife. I called on customer and ask the same question why i didn't get the 50% discount first they said as we check on msrtc prize is still same so i told them i will check on website. Later when i got in the bus i ask one lady who book the ticket from msrtc app, she told me that she get the 50% discount. Again i called the customer support number and ask them if government give the discount then why your charging the full ticket but their answer was not satisfied. They said we will charge as per our system showing. I told them its your fault that system is not updated, they first was saying go to the msrtc counter talk their, i said they are given the discount this issue from your end but that agent was rude and told we can't provide you refund. Then i ask for the supervisor on call but for that also they are giving reason, supervisor is not available once he will get free then he will call you. As i check they charge ticker amount higher than msrtc.
I'm sharing my ticket number and lady ticket number who booked from msrtc app, please check and give me solution for this.
My invoice number : RMH22-A[protected]
PNR no. 46301129
Lady ticket number :46292212.
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