[Resolved] Redbus — ticket is transferred to handle the surge in demand for holidays

lisa6842

Address:

560068

I have booked ticket on 8th oct 6.45 pm from karur to bangalore. But my ticket has been transferred to 7.50 pm bus, though there are tickets still available in 6.45pm bus, by misleading mischievously which is nothing but an unethical just to handle the surge in demand. Redbus service agent is telling to contact the bus operator and they do not have any details about it. I had to reach bangalore before 12'o clock that day because i have a flight to catch. So if i raise a complaint, is it not the responsibility of redbus to inquire about this and give a proper response. I am not sure how to go ahead

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Nov 1, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

Red Bus Customer Care's response Hi Lisa,

Greetings from redBus!

We did check the concern details, however, we are unable to fetch any booking ID or contact details to assist further.
You are requested to revert with the details via email at '[protected]@redbus.in' and our relevant team will check for further assistance on this.

Thanks and regards,
Team redBus!