[Resolved] Redbus — ticket not booked but amount got debited

[Resolved] Redbus — ticket not booked but amount got debited

A ArchanaSuresh from Pune, Maharashtra

I tried to book tickets via redbus on feb-05 2019 in njk travels. Journey from tiruchendur to coimbatore on feb-10 2019 around 9.00 p. M.. The amount worth rs.1200 got debited but tickets were not booked. I got a notification that transaction failed. My booking id:[protected]. I want to know my refund status. While checking in redbus login i am getting a message that amount has been refunded. But my amount is not refunded still. Its sounds bad to see that a trusted service provider is not responding properly. When trying to contact customer care support call not getting connected. I want my amount to be refunded asap. Was this information helpful? No (0) Yes (0)
Mar 22, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Feb 08, 2019 Updated by ArchanaSuresh may I know the status of refund. No updates so far. Verified Support Feb 09, 2019 Red Bus Customer Care's response Dear Suresh, Greetings from redBus ! We regret the inconvenience caused. We have initiated the refund for failed transaction on 5th February 2018 and it will be credited back to source account in 7 business days as per standard banking procedure. Kindly wait for refund credit as per the time line shared. Thanks, Team redBus Feb 13, 2019 Updated by ArchanaSuresh It has been 7 working days and the amount still did not get credited to my account. Whats the status of my refund. I need a further updates and clear explanation on this issue.
Add a Comment	Share
Submit Close