[Resolved] Redbus — ticket refund

Hrudaya Jyoti Biswal

from Bongaigaon, Assam

Website:

www.redbus.in

I had booked two tickets from siliguri to kolkata on 25th of may. But the bus has been cancelled. I have not received my refund money yet and the system generated customer service also says no refund has been initiated. I am not being able to talk to any redbus customer care executive. It asks for a verified mobile number but my number could not get verified as no otp is being received.
Ticket no - tm5u66266088
Pnr no - 534brgcu
Passenger - 2

Was this information helpful?

No (0)

Yes (0)

Jun 20, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 06, 2018

Red Bus Customer Care's response Dear Hrudaya Jyoti Biswal,

Greetings from redBus!!!

We are sorry that your bus was canceled by the bus operator. We have initiated the full refund of your ticket on 5th May'18 as the operator could not provide you an alternative. You will receive it back to the payment source within 7 bank working days.

Please feel free to reach us at [protected]@redbus.in for any help in future.

Regards,
Team redBus.