[Resolved] Redbus — Ticket refund issues

Togy James

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560034
Website:	www.redbus.in

I have booked two tickets for me to travel on the same day(Jun 5) on the same bus. I have booked the second ticket only because their app didnt provide me any notifications. So I have raised a ticket to refund the amount in the customer care. Meanwhile, I have booked another ticket.

Now, they resolved the issue by allocating ticket to me. Now, I have the two ticket for the same person in the same bus. When I notified them, they told me that they will look into this issue and wait for 2-48 hours.

I have raised 5 tickets now and numerous call to the support team, still not ready to accept that their app havent notified me.

Was this information helpful?

No (0)

Yes (0)

Jul 10, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2017

Red Bus Customer Care's response Hi James,

Greetings from redBus!!

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.