[Resolved] Redbus — Ticket: TS2G21176649 | Regarding Negligence and Concerns faced during Lucknow to Delhi Journey- Because of RedBus

Prashant9286

from Lucknow, Uttar Pradesh

Jan 21, 2023

Address:

BANGALORE ibibo Group Pvt. Ltd Indiqube Leela Galleria, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No:

Hello RedBus,

This is to inform you regarding sheer negligence and dying Situations/circumstances Me and my family was thrown into by RedBus in my Recent Journey from Lucknow to Delhi.

1. The ticket I received on WhatsApp was for Different Bus No. UP53GT3233, Driver Contact Detail: [protected].

2. Text message I had received was for different bus: UP53FT8333, Driver Contact Detail: Tommy Singh [protected]

3. Also, Driver 1 called me and said I am 40 minutes away from your Boarding point i.e Kamta, Gomti Nagar Lucknow, later on called and said I have no such seat reservation in my bus i.e L6 Sleeper.

4. Driver 2 called me at 11:10 PM in the night and said I am at your boarding point Kamta, Gomti Nagar Lucknownow in which my seat was reserved but the wrong ticket which I had received had a boarding time of 11:40 Minutes.

Driver 2 (Tommy Singh [protected]) Made me travel 25 KM from home via my own car by driving at night on a highway full of trucks risking my and my family members' lives in danger. I requested this driver to stop in between so that I could board the bus but he didn't listen to me.

PFA screenshots where i have tried to reach out to redbus and their authorities to report this issue, but on twitter what i have received so far are just assurances that we are looking into the issue.

Hoping for a fair resolution from your side.

Thanks & Regards
Prashant
Mob: [protected]

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Mar 18, 2023

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2023

Red Bus Customer Care's response Dear Prashant,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TS2G21176649.

As we discussed during our phone conversation, we understand how much of an inconvenience it must have caused due to the below-par experience. Your feedback has been shared with Gola Bus Service, so the quality of service can be improved.

As a gesture of goodwill we’re happy to provide you with a credit of Rs.734.47/- back to the source used to make the payment at the time of booking.

As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below are the refund details:
Refunded Amount: Rs.734.47/-
Initiated on: 21st January 2023
Source: Original mode of payment

If you do not receive this amount within the expected time, please reach out to the bank customer care team. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank

Stay safe, stay healthy!
Your redBuddy