Redbus — Ticket was booked using red bus and Morning star bus got cancelled in lat minute. Red bus is not refunding my amount

Redbus — Ticket was booked using red bus and Morning star bus got cancelled in lat minute. Red bus is not refunding my amount

P Pothuraju Goli Feb 18, 2022 Feb 28, 2022 This thread was updated on Feb 28, 2022

Hi Sir, I booked tickets from Bangalore to Hyderabad in Red bus. Date of journey was[protected]. I received call from morning star said that bus was cancelled due to break down and they said money got refunded to Redbus. Redbus people saying that bus was not cancelled. Kindly log the complainant and please help me to get the refund money. Bus number was AP 39 W 2944. I received call from morning star ([protected]) on[protected] for cancellation information. Was this information helpful? No (0) Yes (1)
Red Bus customer support has been notified about the posted complaint.
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Red Bus Customer Care

from Bengaluru, Karnataka

Feb 19, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Pothuraju Goli

Feb 19, 2022

Here are the evidences.
1. Call history evidence.
2. Bus tracking evidence.(on 16th Feb, our time was 19:41, 20:43[left top corner of the snaps] but bus was at starting point and it should start at 5:30PM.