[Resolved]  Redbus — transaction failed but money not refunded

Address:625016
Website:m.redbus.in

I booked a ticket on march 22, from madurai to chennai in mjt travels with journey date of march 24. This is my booking id[protected]. My money (Rs.525) was collected but the transaction was failed. It showed as the session was expired. I didn't get my ticket booked. And my money isn't refunded. I request you to look into this complaint asap.
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Apr 26, 2018
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2018
Red Bus Customer Care's response
Dear Kalyan,

Greetings from redBus!

We are really sorry for the inconvenience caused. We would like to inform you that the transaction is successful and we have processed the refund in your bank account today and the same will reflect within 7 working days as per banking procedure.

We request your kind cooperation in this regard.

Regards
Team redBus!
Complaint comments 

Comments

Refund money is not refunded and also 2 times payment accepted but ticket was not booked and that money is not refunded till now date.it is very very worse app for ticket booking . I'm very disappointed this app.

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