[Resolved] Redbus — transfer my wallet to my credit or paytm

Justin Sam S

from Mumbai, Maharashtra

Address:

629166

I had book a ticket using red bus app on 3rd apirl unfortunately, i had canceled the ticket the money was transferred to my redbus wallet. I thought they may have a option to transfer the money to account. But it was not in redbus even though redbus i a one of the big service in india. Now i really don't know how to get back my money from redbus. The total amount i lost is 1215 rs.

I raised a complaint to red bus they had replayed that they don't had a option to return back the wallet amount. If you don't had any such option please remove the wallet option in you redbus. It is your responsibility to return back your customer money

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Jun 8, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Justin,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy