Redbus — Travel issue

I booked the online ticket after the red bus was booked again, my bus time was 7 o'clock, which is that the bus driver is calling us from the dropping point at 5 o'clock without informing and saying that you should come within 10 minutes or else the bus will leave

To-Basti toll plaza time-7:00pm date[protected]
Form- Delhi anand vihar time-4:00 am date[protected]

I made a complaint by calling the red bus person on 30th date, the red bus person said that your payment will be returned within 24 hours, if I call the red bus person again after 24 hours, no one is giving any response. I am upset with red bus people

My Name -Ravi
mobile num-[protected]