[Resolved]  Redbus — trip cancelled on the departing day/last moment

Address:	Hyderabad, Andhra Pradesh, 500032
Website:	redbus.in

Respected team,

I have booked 2 bus tickets for my family well in advance with red bus, everything was clear payment done and ticket has been issued. Also i have been added travel insurance along with the ticket, which is an additional prompt in all the online booking for our safety, which is welcomed as a part of ehs

In spite of booking got an alert by the service provider menakshi travels on the same day of traveling, that the bus got breakdown and the trip been cancelled.

Please note this is because of poor maintenance by the operator and not having any back up no such natural reason due to earth quake, terrorism, or any routes been blocked by our respected government.

India's no 1 red bus is tied up with such a company, without validating any above concerns towards the passengers.

Claiming that they are not responsible for anything after collecting money directly from the passengers.

Now that me trusting red bus and following multiple times through emails and calls no proper alternative arrangements.

Finally they are still giving 2 options like money will be credited to your account or as wallet cash in red bus where i cannot book the ticket in any other service providers on the same day. Since there were no tickets available in red bus for my trip.

Red bus should answer for the incapable system and need to correct the policies... This harassment for me is only due to the poor maintenance and registering the operators without any proper check or as per the standards.

I have been literally harassed by the system multiple times with the outmoded system.

Everyone has their own automated answer we have registered the complaint issue will be resolved with in 24 hrs.

Now that they are just seeking advice for refunding my own money as a resolution.

Then this information/terms and conditions should br prompted before receiving the payment.

Commit with your promise before.

Please change the law which is been made only for your money generating conscious.

Here there is no costumer/consumer been noticed and respected for his/her comfort, respect, trust, commitment their family, importance, weddings, relationship gathering... Just not cared for nothing.

You have not authorized to play with any induviduals feelings.

Red bus to be penalized for the mistake where they should understand the law and respect every indians has a right to respect/care.

Thanks an hoping law of our governance should evevaluate the red bus service and to be questioned over the poor passengers concern.