[Resolved] Redbus — unable to cancel before travels before 2 hours

Murugan Kalimuthu

from Chennai, Tamil Nadu

Address:	Virudhunagar, Tamil Nadu, 626117
Website:	www.ganeshtravels.co.in

I booked red bus through ganesh travels for travelling chennai on 24 may 2018 and i tried to cancel at 5.45 pm and the display shows i should contact with ganesh travels mobile no. [protected]. While approaching he told to contact red bus and i explained in detail about message and finally he told me to contact on today i. E. 25th may 2018. On contacting him, he refused for payment and even i know that some one else was travelled on my ticket.

Pnr no. Gani5nhq4064
Ticket no. Tm6n20680645
From rajapalayam to chennai
Seat no. U18

Why don't i get my amount back.

Thanks & regards,

K. Murugan
[protected]

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Jun 25, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

Red Bus Customer Care's response Dear Murugan,

Greetings from redBus.in!

Ticket ID : TM6N20680645

We would like to inform you that he bus operator's cancellation policy had expired at 02:50 PM on May 24, 2018 for the above ticket and hence you were unable to cancel the ticket. The details of the cancellation policy has been shared in your e-ticket and also will be displayed at the time of seat selection/ before check out as the customers can make an informed decision.

We hope this clarifies.

Regards,
Team redBus.