[Resolved] Redbus — Unable to cancel my ticket - redBus Ticket - TQDS65098848

cibi87

Jan 10, 2022

Address:

Chennai

As mentioned in your Help portal, if i cancel the ticket before 12th Jan 5.00PM only 10% will be deducted.

However when i tried to cancel the ticket today, i am unable to cancel.

Please let me know why this is not getting cancelled as my journey date is on 14th Jan 2022 only.

Since i got affected by COVID, i am forced to cancel this booking.

Kindy help.

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Feb 17, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Verified Support

Jan 17, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.