[Resolved] Redbus — Unable to cancel my ticket through app, customer care and through web

Deepak Franklin J

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu
Website:	Redbus app

Worst app no one responding over the customer care... I have tried to cancel the ticket the call in queue for more than 1hour cheating app.. I have mailed for the same no response.

I know that can you check my mail... I have tried with redbus and srs team to cancel the ticket.. Srs team said it won't possible from their end. And came to know it's only possible from redbus team.. After that from 8:25 i am trying with redbus customer care.. And i have sent the mail to the support team for the same

Ticket no:tk6j56593935

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Jul 3, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

May 20, 2017

Updated by Deepak Franklin J Kindly support to refund the amount

Verified Support

May 31, 2017

Red Bus Customer Care's response Dear Deepak,

Greetings from redBus!!!

Sorry for the delay in revert.

We have updated you on the registered email id on your query. Please check for the same.

Please feel free to write to us at [protected]@redbus.in for any future assistance.

Regards,
Team redBus.

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Comments

Samantak Joardar

from Bahula, West Bengal

The Ticket No:-TK6E89563854 with PNR no:-PNR-YJN8QYF
for 16th May booked had been cancelled on the same date the refund has not been made till date.Please make the refund as soon as possible

Red Bus Customer Care's response, May 31, 2017

Verified Support

Hi Samantak,

Greetings from redBus!!!

Sorry for the delay in revert.

We apologize for the inconvenience caused to you. The refund of your ticket was processed on 16th May'17. Please contact your bank if you do not receive it yet. Please take the bank reference id as 12222464. The refund will reflect under the name of IBIBO pvt ltd.

Please feel free to write to us at [email protected] for any future assistance.

Regards,
Team redBus.