Redbus — Unable to reschedule bus booking

Redbus — Unable to reschedule bus booking

E eceengineer04 from Gurugram, Haryana Nov 7, 2022 Nov 9, 2022 This thread was updated on Nov 9, 2022

Hi wanted to reschedule Ticket Number: TRC[protected] \| PNR No: 15433 I tried for hours from 10 AM to reschedule But it was giving different errors like something went wrong, try after 12 minutes, no bus found and finally window got closed. The redbus customercare is not reachable for this purpose. Their 24/7 customer care numbers donot reach to any representative, rather it stops with automated pre-recorded voices. App portal help option too don’t have option for this query. I dropped mail to [protected]@redbus.in no joy. In the evening finally after trying all options one by one I reached to customer care agent, but he didn’t give any productive response after putting me on hold for 20 mins. I shall get full refund. Was this information helpful? No (0) Yes (0)
Red Bus customer support has been notified about the posted complaint.
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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 9, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.