Redbus — Unethical Practices

Address:	Chennai, Tamil Nadu
Website:	redbus.in

I have booked a ticket from Chennai to Trichy on 01.10.2015. Booking time is 07:54 PM departure time is 10:45 PM. PNR number of the ticker is: M7BGDF2 When I boarded the bus at 10:30, the authorised person in the bus told me that the ticket is blocked by the travels and my seat number 18 is sold to some other walk in passenger. I showed them I have booked ticket and received SMS and showed them my ticket. The travels agent informed that Red Bus had opened the ticket which we blocked for our purpose and it is sold now. I said I do not know such things as they are your internal matters and I asked them to give me my seat. I am supposed to travel in SBT Travels. Bus No. is TN45 BC 6427 ( Air Conditioned Bus) The travel agent convinced me by saying he will give seat in some other bus. As I want to go to Trichy immediately I accepted it. But he gave me a seat in Non-AC bus ( Bus No. TN 04 K 0429), I asked for refund, because I paid 850 rupees for travelling in AC bus but he allotted me a ticket in Non-AC bus. The Non-AC bus I travelled met with an accident near Villupuram around 03:00 AM on 02.10.2015. Fortunately all passengers are escaped without any major injuries. I got another local bus on the way and reached Trichy around 08:30 AM When I contacted the SBT Travels for Refund they asked me to contact Red Bus. But there is no response from Red Bus. I am going to file a compliant in a legal forum so that I will get my refund and compensation.