Redbus — Urgent Request for Full Refund Due to Amaal Travels' Service Failure

Address:

Nanded

Dear RedBus Customer Support Team,

I hope this email finds you well. I am writing to formally lodge a complaint and request a full refund due to the unacceptable service provided by Amaal Travels, a bus service provider associated with Amazon's booking portal.

On February 19th, 2024, I booked a bus ticket through Redbus for a journey from Nanded to Pune, with the understanding that the dropping point would be Wakad Bridge, as clearly specified in my ticket and confirmed during the booking process. However, upon boarding the bus and reaching Pune, the driver informed myself and several other passengers that the last stop would be Warje Bridge, which was contrary to what was agreed upon.

Despite our repeated requests and attempts to clarify the situation, the driver refused to comply with our agreed dropping point and left us stranded at an unknown location. This resulted in significant inconvenience, causing me to miss important commitments, including work obligations, and experienced a delay of several hours in reaching my destination. Furthermore, this unanticipated deviation from the agreed-upon itinerary led to additional expenses, as I had to arrange alternative transportation from Warje Bridge to Wakad.

Despite our efforts to contact the owner of Amaal Travels to address the issue, our calls were ignored, leaving us without any recourse or support in rectifying the situation.

Given the severity of the inconvenience, financial loss, and disruption to my schedule, I am requesting a full refund for the total cost of my ticket, as well as reimbursement for the additional expenses and losses that cannot be recovered.

I have attached all relevant documentation, including my ticket details, photographs of Amaal Travels' vehicle, and call history, as evidence of the incident.
BusNo:MH23W5138
Owner contact number: [protected], [protected]

I trust that you will give this matter the urgent attention it deserves and take appropriate action to address the situation promptly. Your cooperation in resolving this issue and providing a full refund would be greatly appreciated.

Thank you for your understanding and cooperation.

Sincerely,
Shreyash