Redbus — Very disappointing - pathetic service

richajian1989

from Mumbai, Maharashtra

Website:

redbus

I had booking in eagle travels from Jamnagar to Ahmedabad on 13th January 2016 at 05:45 pm. Due to some reason this time also the bus was cancelled, I have faced this problem whenever I have booked ticket through Redbus. It is really unfair that, at the last moment buses are cancelled and no alternate solution is provided by red bus. I have booked online bus tickets with other websites also, but my experience with red bus is worst. I have tried to contact red bus customer care 6-7 times but every time call has been disconnected from their end. And I was not provided with any resolution by them. Also without informing refund was processed and no answer was given on asking Why !!! to the customer care. Finally I was left with no other option as, I found all the seats were booked on the required time and date and due to this my plans have suffered. Iam really very much disappointed with the pathetic service given by Redbus. After Suffering so much, I wont very recommend REDBUS to anyone

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Red Bus customer support has been notified about the posted complaint.

Feb 04, 2017

Updated by richajian1989 I have again faced same issue, this time it was srinath travels..jamnagar to udaipur.i was informed 50 minutes before journey and then i had no option to reach udaipur.

It landed me in the worst situation as it was necessary for me to reach there anyhow.

Even redbus has no value for customer s