[Resolved] Redbus — very very bad services from redbus citizen tours & travels

mohan kittu

from Hyderabad, Telangana

Address:

24-283 ranga reddy nagar, Balanagar, Hyderabad, Andhra Pradesh, 500037

Tickets from mumbai to hyderabad total 5 tickets citizen tours & travels all of they are above 52 years age. While booking tickets i kept the boarding point has mumbai central which it shown pickup van will pick. On the date of journey i got a call at 1:30 saying that we can't send the pickup van to mumbai central they said us to come by cad they refused to pay taxi charges also, i explain them it will be def cult to move with all the senior citizens from one place to other. After visiting to another pickup point he said us to cum another pickup point finally we missed the bus, my boarding is at 4:30. We spoke to the customer support of red bus in my 1st call i informed them that i want to speak with higher authority they kept me on hold for 20 minutes and disconnected my call. 2nd call same happen later i got call from red-bus they check with the person of citizen tours & travels but no use we payed again rs.3000 for the next bus to the citizen tours & travels person. I mistake is done from the travels they haven't provided the van at right time.

Its really very very bad services from citizen tours & travels and even red bus for supporting the this kind of travels.

I need the things to be settled asap my case number 13074783

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Apr 16, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi,

Thank you for reaching out to us regarding your ticket no. TP3G74131867.

I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

During our investigation regarding your complaint, we received information from the bus operator that they attempted to provide you with a reasonable solution to your complaint. They mentioned that the passengers had traveled on the alternate bus hence no refund in this case.

As discussed on the call, for this reason, we will not be able to process a refund against your ticket. Your understanding in this matter is appreciated.

For any other questions please write to us at https://www.redbus.in/info/redcare/

Thank you for choosing redBus.

Have a great day!

Take Care,
Thokchom
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Feb 19, 2020

Updated by mohan kittu Hello Team,

Am not at all satisfied with your solution provided to me this shows you never care about your customer. Only i can see you support the travel who created the problem. its really a bad experience with you people.

See i clearly explained you after confirming with your support team i paid the amount of another 50% believing that you people will refund but no use with you also because more then customer you care about travel agency who can't provide a Pickup van on time to correct Place.

Verified Support

Mar 14, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!!

We truly regret the inconvenience caused. Kindly accept our sincere apologies for the hassle. As discussed with Mr Prakash, we've initiated refund of Rs 1000 back to payment source. Refund will reflect back in payment source in 5 to 7 business days. Kindly wait for refund credit as per the time line shared. We appreciate your kind co-operation in this regard. Please note Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Thank you,
Team redBus