[Resolved]  Redbus — vinayaka travels (phoenix travels) py 05 c 3222

Address:

Domlur Bengaluru

I had booked a bus (Vinayaka travels) (Pheonix travels bus number py 05 c 3222) from bangalore (Madiwala) to kollam (Keralla) the bus departured around 8:15 pm from madiwala. The bus stopped for tea at krishnagiri for 15 min, around 11:30pm the bus suddenly stops for a long time, wondering why, with alot of surprise i woke up to see what's happening, people told me that the bus has not paid tax hence cannot cross the toll, therefore, we had to get down, stranded in the middle of nowhere. And for safety issues, the next random bus that came, i boarded towards ernakulam, despite my journey was booked until kollam. Over all i had the worst unsafe journey. I will sue if the refund does not happen, as the route was cancelled altogether. Need my refund asap. As i had completed my entire booking untill kollam but was dropped untill kochi, where i had to take another bus from kochi to kollam which consumed my time and money, the most unsafe journey, taking it forward on social media and refund for the same.
The worst is that when i checked red bus again the next day the same vinayaka travels is still as an option on the application.
Refund needed asap.