[Resolved] Redbus — worst customer service from red bus

ragul0491

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600042
Website:	www.redbus.in

I have booked a ticket through red bus (Operator: ishaa tours and travels) to travel from bangalore to chennai (Ticket no: tm5v4923816; pnr no: ts[protected]cmkf/19839/bng to chennai). Due to some technical issues in the bus, we were informed that the bus will not move further. Later the driver stopped few buses passing through the way and asked us to board, since that was a weekend all the buses were full and the passengers were asked to sit inside the driver's cabin. Requested driver to properly arrange the alternate bus but the request was denied. Finally without any option, we were forced to travel by sitting inside the driver's cabin of some private bus for 80 kms which was very very inconvenient. I have highlighted this issue to red bus and asked for a partial refund but they denied to provide. I have raised complaints multiple times but redbus sends a mail every time saying that the case is been resolved.

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Jun 13, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 06, 2018

Red Bus Customer Care's response Dear Ragul,

Greetings from redBus!!!

As we discussed on the call, we will definitely investigate this and take the necessary steps to ensure that such inconveniences do not occur in future. Thanks for bringing this to our notice. We have initiated 50% refund of your ticket back to the payment source as a token of apology. You will receive it within 7 bank working days.

Please feel free to reach us at [protected]@redbus.in for any help in future.

Regards,
Team redBus.