[Resolved]  Redbus — worst travel experience on k. p. n from trivandrum to bangalore

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KPN travels

My travel starts from trivandrum on 29th may 2018 1.00pm pickup i had booked 2seats r14, r15 as per the chart it showed side by side seats but on the bus it was different. The nightmare starts from trivandrum i was told the pickup was in front a music college in trivandrum me and my wife waited there as we reached half an hour early. Then a staff from k. P. N comes by on a bike saying you should walk but the bus is in the garage i said ok carried my luggage and walked towards the garage. There they mentioned the actual bus we were supposed to board is a scania multi axle but that bus is broken down in madurai. So u should travel in an alternative sleeper non ac bus to nagercoil and from there an volvo bus will transport us to madurai and then the actual travel starts. But the bus which we boarded from nagercoil broke down twice as the vehicle was overheating. The driver has no clue what was happening drove it till k. P. N parcel office and we were stranded there for nearly 3hrs and there was pickup also from same spot they were waiting for nearly 4hrs. We spoke to the manager at kpn parcel office he was arrogant and rude saying it’s usual it happens to our buses we should bear it. And then they got the bus up and running reached madurai got into our actual bus at 10.30pm. Till now they didn’t have a courtesy to stop for lunch, coffee or dinner. At around 11.30pm i think the driver was hungry he started looking for restaurent’s and for his and our bad luck nuthing was open. And the driver stops for 10mins at a local bakery and says eat what you can won’t be stopping anywhere else. And we reach bangalore at around 6am. This is the worst experience anyone could go through kpn travels worst and arrogant staff. I will be taking this matter forward to consumer court nobody shud go through this experience and this travels should be boycotted.