[Resolved] Redbus — wrong boarding timing given from redbus.... bus got missed.. need refund

sayakdas36

from Kolkata, West Bengal

Address:

Dakshin Dinajpur, West Bengal, 733101

Ticket Number: TMDN11083046

PNR: D3EZ3C99

I missed the bus as bus left Balurghat bus stop at 5.30pm... I contacted the person from Bus operator via contact number and they told me bus left an bridge a is under construction... But neither bus operators nor Redbus is responsible enough to inform me about the new timing... I want my refund back... For your mistake I am going to miss my train from Kolkata... And my train ticket worth Rs. 2000 is going to be cancelled...I tried to reach Redbus via contact number but every time call is cancelled...

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 6, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2019

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!!

We are sorry to hear about your poor experience and we regret the inconvenience caused. We have escalated your complaint to relevant team. We will get back to you and share the updated at the earliest.

Thanks,
Team redBus

Jan 04, 2019

Updated by sayakdas36 I have been told the same Auto Generated mail by redBus from the last 6 days... Even the redBus assured me Rs. 25/ hour in case of delay than 48 hours... But all the promises are fake... They are not refunding my money

Verified Support

Jul 08, 2019

Red Bus Customer Care's response Hi,

Greetings from redBus!!

We regret the delay in sharing the resolution and we are sorry for it. On checking we see that refund of Rs 304.5 for ticket id TMDN11083046 was initiated on 4th January 2019 back to source account. It should have been credited back in 7 business days. We hope you received the same. Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Thank you,
Team redBus