[Resolved] Redbus — wrong booking time confirmed to me

Gunjan Malik

from Delhi, Delhi

Address:

10, ghuman colony, near sant Nagar, 147001

Dear Team,

This is pathetic service and cheating by Redbus.

They confirmed my booking for Indo Canadian Volvo for 22-06-19 for 10 am from Delhi to Ambala. I paid 800 RS for it.

I boarded flight from Indore so as to reach Delhi well before 10 am.

But when I was on my way from airport to Swagatam Holidays (boarding point of bus), I came to know that bus has already departed at 9 am.

I want to register a case of cheating against Redbus.

Regards,
Gunjan Malik
[protected]

Was this information helpful?

No (0)

Yes (0)

Aug 12, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

Red Bus Customer Care's response Dear Gunjan,

Thank you for reaching out to us regarding the refund for your ticket no.TN6F33239587.

I understand that the poor experience would have caused an inconvenience to you, and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on the call, in hopes of compensating for the inconvenience caused to you, we are crediting the entire amount to the mode of payment used by you for this transaction, as an exceptional gesture. The amount has been processed from our end on 10 July 2019.

PO No. :[protected]
Refunded Amount: Rs.798.33/-

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

I hope this solution made you happy!

For any other questions please write to us at https://www.redbus.in/info/redcare/

Best Regards,
Team redBus