Redbus — Wrong dropping point booked by r s yadav and red bus .No:UP22AT 4488

Address:

Laxmi Nagar 12/392 Lalita park Delhi

Have received below confirmation from red bus that booking thru RS Yadav bus is confirmed with below details . I have paid journey expenses in advance with operator. For
Route: Delhi to Kaptanganj (azamgarh)
Ticket No: TR3C61884298
Primary Passenger: Ram Bahadur Rai 79, MALE
PNR:[protected]
Trip Code: 121849
Travels: R.S Yadav Travels
Departure: 10:00 PM Feb 13, 2022
Seat Numbers: I, 4, J, 3
Boarding point: Akshardham metro station gate no 1 (azm)
Address: Akshardham Metro station Gate No 1, Opposite DTC Bus Stand Delhi (Azm)
Boarding point contact: [protected], [protected], [protected]

Am 79/80 yrs aged. On 13/02 made contact at around 4.00 pm and reverified journey details with R.S Yadav Travels Customer Care: some Kamal attended phone and verified journey and mentioned my bus would be ending number 2888 . To my surprise i have not received confirmation message after my arrival to mayur vihar extension boarding point. At 8.30 i arrived to boarding point at Mayur vihar extension and found some other person sitting on the seats and on being again contacting r s yadav team on above given number Kamal updated new bus number No:UP22AT 4488, but that bus was not going azamgarh but going to gorakhpur.

Am senior citizens was traveling with wife aged 70 to my home town with health issues, unable to board / get bus on my schedule after all my efforts. Now i have to reschedule journey for 14 th . This has caused harrassment and discomfort and monetory loss because of non professional services of red bus and rs yadav the operator .
They should be penalized for their failure giving compensation double to fare they charged to me with giving regret explaination in writing .
Details of my ticket is as under...
Am not happy at all with their improper and unprofessional attitude.
... Advice me more portal where I can highlight their failures so that people should not face such poor service and harrassment.

RS Yadav Travels, Your Bus is schedule on Time Please reaches Pickup Point before 30 Mins. Bus No:UP22AT 4488., Bus Type, Ac luxury bus, Route, Delhi-Kaptanganj, Pickup Man:[protected], No, Mohit, Driver Name, Driver, PNR No,[protected].Happy Journey, www.rsyadavtravels.com