[Resolved] Redbus — wrong information and unethical behaviour

VSreeV

Address:

600100

Ticket booked from Chennai to Tirupati. Ticket shows wrong information and called and spoke to Customer care they said that is correct information and ticket booked in midnight me with my mother went and waited for bus at 1 AM midnight then I called them they told it is correct info i[censored] want you wait they said., Then again i called then they said it is wrong information.At 1 AM I booked another ticket and we boarded.Thank god we got ticket at that time. But Ladies waiting on Mid night we bared all such consequences because of red bus on that dangerous night

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Dec 24, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2019

Red Bus Customer Care's response Hi,

Greetings from redBus!!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. In order to resolve your concern, we request you to share your complaint details at along with ticket id at [protected]@redbus.in. Awaiting for your email.

Thank you,
Team redBus