Redbus — wrong refund into my wallet after choosing refund into original source of payment

Redbus[protected] ref:_00d281kzya._50010t2llv:ref

Account - [protected]

I tried to book the bus from your app.
And the transaction was unsuccessful due to the bus operator's error.
But my money got deducted from my bank.
But the ticket could nt be booked.
I clicked for the refund and checked the box for refund to bank account.
But instead i got refund in wallet.
So i would like to get the refund in bank account instead of the redbus wallet.

I am a loyal customer of redbus, but this experience was not good for me.