[Resolved]  Redbus — wrong reporting time of bus mentioned in the ticket booked on redbus

We booked 4 tickets in redbus from digha to kolkata at 15:00 pm as on 9th sept 2018. Our departure time as per the ticket booked on redbus was showing at 16:00 pm from digha bus stand while our reporting time was 15:45 pm.
We reached at boarding point sharp at 15:10 pm on that day. After 15:30 pm when we formally enquired at the counter of wbtc for the bus details, we were informed by the operator that our ticket is not valid and there is no bus leaving from digha to kolkata at 16:00 pm.
After that we contacted the customer care of wbtc also, where we were told that digha to kolkata bus departed at 15:00 pm from digha bus stand. When we asked them how the bus can depart at 15:00 pm, when it is clearly mentioned in our ticket departure time of 16:00pm? The person over the phone told us to contact redbus for clarification, since it is not their responsibility as they don’t have any knowledge of digha to kolkata bus leaving at 16:00 pm from their depo.
On complaining online, customer care of redbus neither gave a proper reply to our query nor they refunded our money!
Really very much dissapointed with the service since we lost our money without any fault of ours!