| Address: | 560008 | | Website: | www.redbus.in |
My journey date was on 29/12/2016 from delhi to shimla city land travels, boarding at 22:30, i was well before the time waiting for the bus (Volvo) and as soon as i boarded the bus and found my seats to be occupied when i asked for the same i was literally thrown out of the bus even if the message stated the same vehicle no. I was asked to wait for the next bus which took another 30min but the same issue repeated and i was asked to board the next bus with the use of abusive language from the staff responsible and laughing at me. Finally after about 1hr from my scheduled departure i was made to board a tata ac which wasnt the bus i booked without any proper justification and explanation and just stating "this is the last bus i[censored] wish to, you can go", i boarded without any choice left and the staff were so irresponsible that they turned on ac when asked for heater which aggravated the inconvenience. I was put into the volvo only after a police whom i complained, interfered and ordered them to do so. I had to go through all the hardship and staff abusing me with their language and making fun off. Half of my journey i had to make it in tata even when i have paid for volvo. Even the complaint raised with redbus was closed without any justification or answer. I want to just make sure they are answerable to this and refund for the inconvenience caused.
Route: delhi to shimla
Departure time: 22:30 (Scheduled) 00:00 (Actual)
Agent: redbus
Contact:[protected]/[protected]
Service provider: city land travels
Contact:[protected]
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