[Resolved] Redbus — wrong timings

MINNA MARY JOSE

from Ernakulam, Kerala

Address:	Arakkal House 2/22, Ernakulam, Kerala, 682304
Website:	Redbus

I had booked a bus from Suart to Lucknow for 12th May via redbus. I was to reach Kanpur for an interview on 14th May and had planned accordingly. They promised to reach the destination within 13th May on the site at the time of my booking. I also received confirmation regarding the same. However on contacting the bus operators that evening they told me I could reach Lucknow only on May 14th. With no time left i had to go back to mumbai and I had to book air travel in order to reach for my interview at Kanpur on time. I registered a complaint with them but even after a month there has been no response. All other redressal sites that they claim to have is also down. I need my refund and compensation for my loss

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Jul 28, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Red Bus Customer Care's response Hi Minna Mary Jose,

Greetings from redBus!

We are sorry for the trouble caused. We have shared your feedback with the bus operator to ensure such inconveniences do not occur in the future. We have processed the full refund of your ticket TN[protected] back to the original payment source on 25th June 2019. You will receive it within 7 bank working days. Thanks for choosing redBus.

Please feel free to reach us at [protected]@redbus.in for any help in the future.

Regards,
Team redBus.