[Resolved]  Redbus — zero reliability

I have been using this site for booking bus since a significant time back.

In the normal run when there is no trouble, everything looks smooth. But when there is a dispute between the customer and the bus operator, they just go with the bus operator and stand with them neglecting whatever you have to say.

In my case, the bus operator departed the venue before the scheduled time - I had called the Redbus customer care and registered a complaint on the same, expecting a justice. But what they did was very surprising. They just asked the bus operator & got their opinion and then simply closed my request !!

IF THIS IS THE CASE I WOULD DIRECTLY BOOK THE BUS FROM THE OPERATORS' WEBSITE - WHY I HAVE TO COME HERE AND PAY EXTRA PENNY TO THEM? WHAT IS THE ROLE THEY PAY FOR THE MONEY PAID TO THEM?

Regards,
Vimal