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Rediff.com India

Rediff.com India — Inadequate support from customer care

I have an email ID which I am trying to recover using my alternate email ID both being on rediffmail.
For some reason, I am not getting my password reset link on my alternate email ID when I try the "forgot Passoword" option.

to recover my account rediffmail customer care is asking me details like my address book details, folder names, read emails. The last time I used this ID was like 10 years ago and no one would be able to remember that on the top of his/her head.

I need assistance with this.
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sir i forgot my email id and password, and also i dont have mobile number and recovery email id. so how i track my email id, it is important to me because this id attached with my pan card. please give me suggetion
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