Rediff.com India — Regarding refund against fully damaged product

Address:	Angul, Odisha, 759117
Website:	rediff shopping

M/s Rediff,

With reference to the trailing mail, i am once again very disappointed from your service replay and regret to inform you that i did not such worst experience i have ever faced in any shopping website. In my trailing mail reply, i already explain that it was valentine gift so i could not opened it before valentine day. So that i opened it on the same date and found fulled damaged/ glass broken.
I would like to draw your kind attention that i am your valuable customer and i really very disappointed from your this type of reply. It clearly appears that its damaged during transportation/ courier and it was your responsibility to deliver product on specific date & time (my delivery time i mentioned during shopping on 13th Feb-2016, but it was delivered before 3 days) but you delivered the product before time and it understood that this type of special surprise gift can not be opened before time as it was a valentine gift so i could not opened . So that once again request you to refund against the same.

And one more thing that i would like to share - before reading my complain your representative reply the same copy paste mail "We would like to inform you that as per our Return / Refund / Replacement policy, we are unable to entertain your query since the same has reached us after the 48 hours of the product being delivered".

Kindly look into the matter very seriously and needful reply i would expect from your end.
I would feel satisfactory if you refund the same.

With Regards
Ashwini Sharma
[protected]


Dear Ashwini,

Greetings from Rediff.com

We would like to inform you that as per our Return / Refund / Replacement policy, we are unable to entertain your query since the same has reached us after the 48 hours of the product being delivered.


You can visit a rediff shop & gift return policy link for further details.


Assure you of prompt and courteous response on all your visits to Rediff.com

Warm regards,
Akil
Customer support
www.rediff.com

Dear Sir,

I would like to inform you that the products booked by me should have been delivered on 13rd feb or14th Feb 2016 but it delivered before 3 days and actually it was valentine gift so i could not opened it before valentine day. so that i opened it on the same date and found fulled damaged/ glass broken.

Photographs for the same are also enclosed for your reference.

I would like to draw your kind attention that i am your valuable customer and i really very disappointed from your this type of reply. It clearly appears that its damaged during transportation/ courier and it was your responsibility. so that once again request you to refund against the same.

I am waiting for your positive response and hopefully you will arrange to refund against the same without any further interruption.

With Regards
Ashwini Sharma
[protected]


On Sun, Feb 14, 2016 at 5:30 PM, Rediff ShopSupport wrote:
Dear Ashwini,


Greetings from Rediff.com

We would like to inform you that as per our Return / Refund / Replacement policy, we are unable to entertain your query since the same has reached us after the 48 hours of the product being delivered.


You can visit a rediff shop & gift return policy link for further details.


Assure you of prompt and courteous response on all your visits to Rediff.com

Warm regards,
Akil
Customer support
www.rediff.com

P.S. Please do not change the subject line for future correspondence