Rediff.com India — Replaced product not delivered yet

Address:Mumbai City, Maharashtra, 400016
Website:www.shopping.rediff.com

I placed an order for a tissot watch worth Rs.8000/- on rediff shopping on 21st january 2016 with order no 13011128. i recieved it on 1st january and found that the product was defective. after complaining several times through mail they arranged a pick up for my product for replacement. it got picked up on 10th feburary '16 by WOW Express. to enquire about the exchanged status i have sent rediff several mails and was told that their customer service will revert back in the next 24hrs. despite of complaining repeatedly for last 8 days there is no resonse from their side. please see to it.
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