Rediff.com India — retrieving o[censored]ser id and password

Address:Type 3/8, IVRI Quarters, H.A.Farm (PO), Hebbal,, 560024

It is to bring to your kind notice that i a am rediffmail user for the last 10+ years. For the last 02 days i am not able to open by mail inspite o[censored]sing my correct user id & password.

When i tried forget your password option, after entering my mail id "[protected]@rediffmail.com", step no.2. Comes
"confirm its you".in this step my alternate mail id and my mobile number is different which is not at all mine, due to which i am not able to proceed for step no. 3 i. E. "get your new password". (Screenshot enclosed).

I request your kindself to kindly look into this matter as i am in doubt that some one has hacked my mail id in which everything has been changed including my security question and help me to retrieve my mail id and password as i had mentioned this particular mail for all my official and personnel use.

My particulars are as follows:-

Name: poonath ramachandran nair
Dob 17.04.1967
Mobile no; [protected]
Mail id: [protected]@rediffmail.com
User name: prnair67
Alternate mail id: [protected]@yahoo.com
Mobile no.[protected] / [protected]

Hoping for a speedy and favourable response to recover my account as soon as possible.
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Rediff.com India customer support has been notified about the posted complaint.
Oct 09, 2019
Updated by sonu1501
It is to bring to your kind notice that I a am rediffmail user for the last 10+ years. For the last 02 days I am not
able to open by mail inspite o[censored]sing my correct user & password.

When i tried forget your password option, after entering my mail ID "[protected]@rediffmail.com", step No.2. comes
"Confirm its you". In this step my alternate mail ID and my mobile number is different which is not at all mine, due to which I am not able to proceed for step No. 3 i.e. "Get your new password". (Screenshot enclosed).

I request your kindself to kindly look into this matter as I doubt that some one has hacked my mail ID as my security question is also changed. I request to help me to retrieve my mail ID and password as I had mentioned this particular mail for all my official and personnel use.

My particulars are as follows:-

Name: Poonath Ramachandran Nair
DOB 17.04.1967
Mobile No; [protected]
Mail ID: [protected]@rediffmail.com
user Name: prnair67
Alternate mail ID: [protected]@yahoo.com
Mobile No.[protected] / [protected]

Hoping for a speedy and favourable response.
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