Rediff Shopping — An unprofessional organization that runs without managers and orders never get cancelled

Address:	Mumbai City, Maharashtra, 400 016
Website:	shopping.rediff.com

Hi All, Order Number[protected] Support Ticket Number[protected] I had ordered 2 items as on Sunday the 1st of November, 2015 at around 02:30 pm IST. As soon as the order was approved, I received an automated mail from Rediff Shopping. In this mail, I found that the address was incorrect and therefore I immediately replied back to the mail to their customer care and also called them to cancel the order as the address was incorrect. When I called them, they told me that as it was a non-working day, the order will only be cancelled the next working day and also they arent any managers in the floor. I am surprised to note how can a call center or support center function without any managers on the floor. If this is true... A word of caution to all the customers.. Never buy anything from here as there is no guarantee to any of the products that are purchased online. The analyst who spoke to me told me that I will be given a call back. It is been 24 hours and no one called me till now. I called on Sunday evening, Monday morning, and even Monday afternoon. No reponse at all. The automated ticket that had been raised to cancel the orders is[protected]. No action has been taken on this and I was told that the one of them has been handed over to the courier company as well. Can the management ensure that both of these orders are cancelled ASAP without any further delays as I have reported to cancel within 30 minutes from placing the order both through email and call and if your team did not cancel it... That wouldn't be a miss from the customer's perspective. It is certainly a miss from the support team's perspective. Also, to report that one of the analysts just hung up the phone as he wasn't ready to transfer my call to the manager... If you have employees like this who never transfer the call to the manager, the only option people will have is to reach out to social media to cancel the orders and/or reach the managers and above of a company. Also, a humble request to ensure enough staffing as managers so that such things do not reach consumer complaints and social media going forward. Regards, Vinod. C [protected]@rediffmail.com