[Resolved]  Rediff Shopping — Broken Goods/No response

Address:

Kolkata, West Bengal

I ordered a Chi Morning Walker Jogger from Rediff.On receiving it I have found it to be broken and lodged a complain to replace the damaged product.Even the company name(Chi) which was printed on the machine was not present. My order id is 10068576.I was conveyed that it will be taken care of shortly. However, no one has bothered to contact me.I have only got misleading information from the customer care, where one has to hold on to the phone for ages before someone picks it up.They have been saying that i will get a mail within the next 24 hrs ever since the day I lodged the complaint, but no proper response has come. I am an extremely dissatisfied customer and I can say that the service of Rediff is pathetic.