Rediff Shopping — Different color item delivered and rediff is not replacing it with correct item even after 1 month...

Address:

Pune, Maharashtra

I have ordered black color watch on 4th Jun 2015. Vendor sent orange color watch instead of black. I have asked for replacement and sent watch back immediately. On 20th June I got email that I'll get my replacement in 8 to 10 days. On 1st July I sent mail that I have not received any replacement. There was not response from rediff. Finally I called customer care today to know whats going on. The Sr. Executive Jasmine is telling me that vendor cannot deliver black color watch. I cannot understand why rediff took this order when they cannot deliver. Rediff Sr. executive is saying it will take more days to deliver black color watch. Then why they said on 20th June that I'll get my product in 7 to 10 days? Sr. Executive from rediff was saying that they will inform me about when I will receive my replacement by mail only and they cannot call back. This is the most pathetic customer care i have ever talked to.