[Resolved]  Rediff Shopping — Fake item received from Rediff Shopping, Order number : 10934864

Address:

New Delhi, Delhi

I had ordered Sennheiser CX 550 headphones from Rediff Shopping on 21st December. Order number : 10934864 After receiving the product I found that these is not genuine Sennheiser product but a poorly built fake copy. I registered a complaint with Rediff for the same but they are not accepting returns, mentioning reason that it was mentioned on the website that this is a replica. However it is nowhere mentioned on the website that it is a duplicate product. What was mentioned is : "This is an OEM (Original Equipment Manufacturer) product and not Company manufactured/packaged". After seeing OEM, any customer will assume that these are manufactured by Sennheiser, since it is the OEM. This message is ambiguous and doesn't clearly convey the message that this is a replica. I'm attaching the images of product and the snapshot of Rediff webpage listing product. You are requested to intervene. Thanks, Abhishek Sisodia