[Resolved]  Rediff Shopping — No customer support. Chor site for shopping. Non refund of money

Address:

Ahmedabad, Gujarat

1. Placed order #10525911 for 4 nos of Envie AA 2800MAH batteries (2 x 2nos) on 09 OCT 2014 2. Received on 14 OCT 2014. Only a single pack of 2 Batteries was received (can be felt within the pack. Pack has not been opened so far) instead of 2 packets of 2 Batteries each. Rediff shopsupport was informed same day [Ticket#[protected]]. 3. Got a mail dt. 18 OCT 2014 that complaint has been forwarded to the vendor for dispatching remaining quantities within 5-7 working days. 4. Sent mail on 29 OCT 2014 as nothing had happened. 5. Got a mail dt. 01 NOV 2014 again informing that "Dear Vimal, Greetings from Rediff.comWe apologize for inconvenience cause to you.With reference to your mail, we would like to inform you that we have forwarded your query to the concerned vendor regarding dispatching of the remaining quantity of the product.Please be rest assured that the same will be delivered to you within next 5-7 working days and kindly revert us on the same mail if the partial product is not delivered in above mentioned time.Assure you of prompt and courteous response on all your visits to Rediff.comWarm regards, SudeshCustomer supportwww.rediff.com" 6. As no development happened, got in touch with rediff customer support over toll free no.[protected] on 10 NOV 2014. Got an assurance mail that refund of Rs. 300/- towards un supplied order will be refunded in next 5-7 working days. 7. As nothing happened, mail was sent on 20 NOV 2014 to look into the matter. 8. Got a mail dt. 21 NOV 2014 again informing that refunded amount will reflect in my account shortly. 9. As nothing happened, mail was sent to [protected]@rediff.co.in on 27 NOV 2014 citing the various mails exchanged on the subject and non receipt of refund. 10. Got a mail dt. 28 NOV 2014 again informing that refunded amount will reflect in my account shortly. 11. As nothing happened, mail was once again sent to [protected]@rediff.co.in on 04 DEC 2014 12. Got the stock reply mail dt. 05 DEC 2015 that refunded amount will reflect in my account shortly. 13. Got a mail dt. 06 DEC 2014 that "Dear Sir, Greetings from Rediff.com With reference to your Order No : 10525911 we would like to inform you that our Finance Department has already processed the refund into your account. We request you to check with your bank for the refunded transaction with the RRN ( Retrieval Reference Number ) no. :XXXXX7590 Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Sudesh Customer support www.rediff.com P.S. Please do not change the subject line for future correspondence" 14. As no credit happened, sent a mail to [protected]@rediff.co.in on 10 DEC 2014 to look into the same. 15. There was no response, sent a reminder on 16 DEC 2014 to [protected]@rediff.co.in. 16. Got a mail from [protected]@rediff.co.in dt. 16 DEC 2014 as under: "Dear Vimal, Greetings from Rediff.com With reference to your order no. :10525911 we request you to kindly provide us with your bank statement, reflecting clearance of the amount . You also need to send a scanned copy of your bank statement by reverting to this mail. To assist you further kindly provide the same on priority basis Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Prashant P Customer support www.rediff.com" 17. Mail was responded to on 17 DEC 2014 with scans of Credit Card statement showing debit of money and latest Credit Card Statement showing NIL credit 18. Reminder mail sent to [protected]@rediff.co.in on 19 DEC 2014 as there was no response. 19. Reminder mail again sent to [protected]@rediff.co.in on 24 DEC 2014 as there was no response. 20. Talked to rediff customer support over toll free no.[protected] on 23 DEC 2014. Was informed that credit will reflect in 2/3 days. 21. Today is 27 DEC 2014, and still no credit has been reflected in my Credit Card account. ADVISE TO ALL WHO MAY BE READING THIS TO REFRAIN FROM REDIFF SHOPPING. IF ANYTHING GOES WRONG, THERE IS NO CUSTOMER SUPPORT. SITE IS A CHEAT SITE.