Rediff Shopping — NO Response/ Worst experience buying from rediff Shopping. Need refund

Address:

Pune, Maharashtra

I had purchased 2 items on 21st feb & got the delivery on 24th feb. Order No:[protected]Ticket#[protected]. The sun shades for my Car that i had ordered is damaged & is of a New Model. I've been emailing the shopping support from 25th & i got a reply to send it to the vendor through Courier. Called the customer care again & informed them that i wont be able to courier it is because i don't get time to visit the courier office due to my work (one of the reason why i buy goods online). still managed to go to the courier office but they are gonna charge Rs.700/- & rediff says they won't refund anything more than Rs.250/-. called back the customer care & they said they will have it picked up from my place & i'll get a call in next 48hrs (this was on 28th feb) but received no call from Rediff Shopping instead received the same email asking me to courier. I called up again on 4th March, & again they apologized & assured i would get a call for the pick up in next 24hrs. Today is the 6th of March & still no Call or Update. I buy goods from other online merchants but never faced such a pathetic response for the complaints. Its like Rediff doesn't care at all. I have absolutely no clue as to where to escalate the case to. The same happened with another order i had placed for Iphone 4 back panel cover. Order ID:11228199. Been calling up Rediff Customer Care & sending emails but still no one is bothered. I just need Rediff Shopping to take back the item that was sent to me & give me back the amount I have paid. & henceforth I'll make sure never to buy anything from Rediff Shopping & neither will any of the people I know.