Rediff Shopping — Order no: 12567919 they send defective and duplicate product and not initiating Return/ Refund

Orderno:[protected] on Rediff Sho[pping
Trapping Bank Details because of rediff shopping

Hi, this is charan I Had made an oredr in Rediff Shopping ( http://shopping.rediff.com/) they had delivered Duplicate, Defective So I want to return the product it was like Hell for return, when I call them they told send photo of invoice
but there no Invoice send with the product, then I send photo of package( details of order ) I send it for more than 5 times since from 3-days(order delivered on[protected] after making calls to them and struggling,

once callcenter representative lady told me (on[protected]:21 PM call duration(14:33)) that u will get call back of our representative after 15 minutes some one called me at from these no
([protected]
5-11-15 6:46 pm (00:39)
5-11-15 6:41 pm (4:33)
5-11-15 6:32 pm (8:21)
[protected]
5-11-15 8:39pm (59))

and said calling from rediff shopping he told complete details of order (includes order no, name, phone no, oreder details, amount and my atm card no) and he asked remainig things like card cvv, otp he told that it was a verification call and amount will refund u in 5 minutes this happened
because of rediff call center lady
i was complainted rediff on this also there no response from them
so, I need some suggestions how to find out these persons please send suggestions on charanmca.[protected]@yahoo.com

thanks
charan

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